Privacy Policy
At Alexaellen, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
When you visit or make a purchase from alexaellen.com, we collect certain information to fulfill your order and enhance your experience.
Information collected may include:
- Personal Information: Name, shipping address, billing address, email address, phone number, and PayPal transaction ID.
- Order Details: Products purchased, order total, order date, and delivery information.
- Device Information: IP address, web browser type, time zone, and cookies to improve site functionality and marketing performance.
We do not collect or store any credit card or bank account information. All payments are securely processed via PayPal.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders
- To provide order confirmation, shipping updates, and tracking information
- To respond to your customer service requests and inquiries
- To improve our website functionality and user experience
- To comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Sharing Your Information
We share your information with trusted third parties only when necessary to perform services:
- Shipping Carriers (e.g., USPS, UPS): To deliver your order
- Payment Processor (PayPal): To securely handle your payment
- Shopify: Our eCommerce platform, which helps power our website
All third parties are required to protect your information and use it only for the purpose of fulfilling their services to us.
4. Data Retention
We retain your personal information for as long as necessary to complete your purchase and comply with legal obligations. You may request the deletion of your data by contacting us at support@alexaellen.com.
5. Your Rights
If you are a resident of the United States, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Request that we delete your personal data (subject to legal obligations)
To exercise any of these rights, please contact us via email at support@alexaellen.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences and login sessions
- Understand site traffic and usage patterns
You can adjust your browser settings to disable cookies, though some website functionality may be limited as a result.
7. Security
We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors.
9. Policy Updates
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other legal and operational reasons. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us: